Contact Center Support

The contact center is an effective medium to reach your customers personally. What
Tknocks wishes is to take your business growth to the pinnacle by offering you the
best contact center consultancy ever. it seems a Sisyphean task to reach customers
in an efficient way. Senior experts at Tknocks pledge to help you with setting up a new contact center.

Tknocks Support offer support for below-given Solutions.

  • Support Cisco Unified Contact Center Express (UCCX)
  • Support Cisco Unified Contact Center Enterprise (UCCE)
  • Support Cisco Unified Communications Manager (CUCM)
  • Support Asterisk Voip Solution
  • Support Aspect Contect Center Solution

How Tknocks Help

We also excel in upgrading the existing call centre to bring-in higher business growth and in turn increased and considerable revenue.
There are times when you feel that the business is going good, the existing team is doing fine; notwithstanding, many customers are getting missed. Well, this is the time when you need to stop, think and act. There are various reasons of downfall due to contact centre. In this case, our professionals will

  • Intimate about call center basic & advanced setup requirements
  • Create a knowledge base on how the process works
  • Figure out the root causes that may lead to abandonment
  • Draw a call abandonment graph to see the actual scenario
  • Train you so that you can fix minor issues on your own
  • Find out the cause of call loss/failure point of the process

How Tknocks Help

We also excel in upgrading the existing call centre to bring-in higher business growth and in turn increased and considerable revenue.
There are times when you feel that the business is going good, the existing team is doing fine; notwithstanding, many customers are getting missed. Well, this is the time when you need to stop, think and act. There are various reasons of downfall due to contact centre. In this case, our professionals will

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