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Contact Center Support

Contact centre is an effective medium to reach your customers personally. What Tknocks wishes is to take your business growth to the pinnacle by offering you the best contact centre consultancy ever. You need to hire staff for letting the customers know your services, add-ons in services, offers and your caring & attentive attitude towards them. Without a contact centre, it seems a sisyphean task to reach customers in an efficient way. Senior experts at Tknocks pledge to help you with setting up a new contact centre if you don’t have one.

Tknocks Support offer support for below given Solutions.

  • Cisco Unified Contact Center Express (UCCX)
  • Cisco Unified Contact Center Enterprise (UCCE)
  • Cisco Unified Communications Manager (CUCM)
  • Asterisk  Voip Solution
  • Aspect Contect Center Solution

How Tknocks Help

  • Intimate you about call centre basic & advanced setup requirements
  • Setting up of a new call center or upgrading it
  • Update you about the latest technology we are using
  • Create a knowledgebase on how the process works
  • List the root causes that may lead to abandonment
  • Draw a call abandonment graph to see the actual scenario
  • Provide problem solving support if the process bogs down at any point of time
  • Train you so that you can fix minute issues on your own

We also excel in upgrading the existing call centre to bring-in higher business growth and in turn increased and considerable revenue.
There are times when you feel that the business is going good, the existing team is doing fine; notwithstanding, many customers are getting missed. Well, this is the time when you need to stop, think and act. There are various reasons of downfall due to contact centre. In this case, our professionals will

  • Analyse the existing procedure
  • Find out the cause of call loss
  • Find the failure point of the process
  • Find the point of problem occurrence

Get in touch with the world-class contact centre professionals at Tknocks and see your business grow by leaps and bounds.

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